Company: HCL Technologies (www.hcltss.com)
Job Location: Chennai
Role: Graduate Software Trainee
HCL TSS is the in house deployment arm of HCL technologies that focus at empowering fresher employment in to the IT space through its LEAP model.
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
(1.) To interface with customers for ticket clarification/resolution
(2.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
(3.) To update self on latest technologies and related areas
(4.) To troubleshoot and resolve tickets raised by the clients.