Company: Mphasis (www.mphasis.com)
Qulification: Any Graduate
Job Location: Pune
Walkin Date: 6th to 9th June 2017 at 10:00 AM
Role: Technical Support Officers
Experience: 0 - 5 Years
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions.
Level 1 & Level 2 troubleshooting mainly related to desktop/OS, Custom and COTS applications,
Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
Should be comfortable for:
5 days working Night Shift May require to do Day shift during training and transition.
2 Days Weekly Off Consecutive. Any 2 Days of the week.
9 Hours Login (With 1 Hour Break).
Excellent command on English (Verbal and Written)
Mphasis, Ground floor,
Wing 2, Cluster C, EON,