HEADSTRONG SERVICES INDIA PRIVATE LIMITED Hiring Freshers as Service Desk @ Noida

headstrong


Company: HEADSTRONG SERVICES INDIA PRIVATE LIMITED (www.headstrong.com)
Qulification: Any Graduate
Job Location: Noida
Role: Service Desk
Experience: 0 - 3 Years

Job Description:

Support front office users re: L1/L2 software & hardware
Support market data applications (e.g. BB terminals, Reuters).
Interact with 3rd party vendors & other IT groups on activities related to trading floor applications
(e.g. Deal Hub upgrades, ION, Orchestrade)
Create tickets in HPSC
L1/L2 support for end user computing (e.g. phones, blackberry, desktop, laptop, VM)
Application installs, configuration,
End user communication to designated groups on upgrades, issues etc.
Monitoring for trends & escalate if issues (e.g. desktop patching causing issues, application URL
errors, Blackberry outages, network latency) Escalation of issues to wider IT group if unable to resolve
Excellent communication skills
Early joiners preferred
24*7 Shifts

Click Here to apply