Company: Amdocs (www.amdocs.com)
Qulification: BE/B Tech/MCA/M Sc
Job Location: Pune
Role: Associate Analyst
Experience: 0- 1 Years
Candidate will provides engineering expertise to troubleshoot, modify and engineer software
solutions and configurations to ensure the product/solution performs within optimal design
Will Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies
changes to ensure continued operability of the software solution
Will demonstrate continuous improvements and increased efficiency to the software or business
processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
Should have an aggregate of 60% through out academics.
Graduates of 2016 passed outs only can apply.
Must not have any educational gap.
Should perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution.
Should ensure that all required ticket information is available for further analysis (for example,
screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
Should use your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
Should perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
Should ensure timely resolution or escalation within the agreed SLA.
Should include creating a positive customer support experience and build strong relationships
through problem understanding, communicating promptly on progress, and handling customers with a professional attitude.
Must have basic knowledge of SQL and UNIX Should have good Analytical skills
Should be good with MS-EXCEL
Must have good communication skills (involves communication with clients and site stakeholders)
Should have telecom Domain / Revenue Assurance experience will be preferable.
Candidate should be open to work in 24 * 7 environment.